Owner Frequently Asked Questions
Are you licensed?
Yes, we have several licensed agents and a licences Principal Broker.
Can I reach you after hours?
You can email, call or text anytime, and we would try to get back to you as soon as possible if it’s after hours.
Can you put the money directly into my account?
Yes, we do direct deposit into your account.
Do I get to see the lease or sign it?
It is not necessary for you to sign the lease. As the property managers, we sign the lease. You may have a copy of it upon request.
Do you sell real estate too?
Yes, we do sell properties when requested. Often Owners will request us to sell their property when the time is right, as we have already built up a relationship of trust. If you choose to sell with another agent or company, that’s fine, too. Our main focus is property management, so we don’t advertise or try to sell other property, we just sell property we have maintained for the Owners.
How and when do I get my checks?
Your payments are made to you electronically by direct deposit. We pay between the 10th and 12th, depending on weekends, and then again around the 25th.
How is rent collection handled?
Our tenants can pay rent by check or money order in the office, by electronic payment in our software system through their tenant portal, direct payments from their bank, or military allotment. We don’t accept cash.
How long of a lease do you sign?
Leases are a minimum of one year. Any requests for longer than one year will be sent to Owner for approval.
How much security deposit do you charge the tenant?
Our security deposit is equal to the amount as one month’s rent.
How soon can you start managing my property?
We can start the process immediately. Usually after a phone or email conversation, a representative will come to the property to view the home, answer your questions, go over pricing, and discuss move out conditions with items such as cleaning, carpet cleaning or painting.
What type of properties do you manage?
We manage single family and multi-family homes.