Tenant FAQs

We ask that you apply for a property prior to viewing. Often our properties are occupied, so we want to make sure you are qualified for the home before asking an owner or tenant to allow a showing.

In order to secure the home, you will pay the security deposit when signing the lease, or within 24 hours. You would pay prorated rent for the first month just prior to move in.

You must be 18 years or older to apply.

Once you have signed a lease, the security deposit is due and non-refundable. Because we take the home off the market when a lease is signed, we are not able to return it after signing.

You would go to the copperkeymanagement.com website and select the property. You would then apply online. You would attach the supporting documents along with the application (ID and proof of income).

You can pay online through your tenant portal or come into the office with a check or money order(for a small fee). We do not take cash.

Per your lease, all pets must be approved before they are brought to the property. If you would like to add a pet, please contact our office first. We use OurPetPolicy (OPP) to screen and manage all pets, so you'll need to complete an OPP pet profile for the animal. Once the pet has been reviewed and approved, we'll send you a pet addendum and collect any applicable pet fees before the pet is brought to the premises.

Homes are not rented on a person to person basis. You can have someone move in to take over your rent portion (after office screening and approval) or wait until your lease is up.

Contact the office to give a minimum 30 days notice and they will send you the forms, or you can fill them out in the office.

The owner is responsible for most maintenance requests and work orders. If it is determined that the issue was the responsibility of the tenant (putting foreign objects down the garbage disposal or clogging up the toilet with a toy are some examples), then the charge will be added onto your tenant ledger to be paid at the same time you pay your next month’s rent. You are expected to take good care of the property and treat it as if it were your own.

Applicants must complete an online application and provide supporting documentation, including a valid government-issued ID and proof of income. Applications are reviewed based on factors such as income, rental history, credit history, and background screening. For complete application requirements and qualification criteria, please visit our Rental Qualifications page.

Application processing times can vary depending on how quickly supporting documentation and rental references are received. Our team works to process applications as efficiently as possible and will communicate with you throughout the process. You can usually expect 24-48 hours.

Yes. As part of our screening process, we conduct credit, criminal background, income, employment, rental history, and eviction screenings to help ensure qualified residents are placed in our rental properties.

Residents can submit maintenance requests online through the PropertyMeld 24 hours a day, 7 days a week. For emergency maintenance issues, please follow the emergency contact instructions provided in your lease agreement.

If you experience a maintenance emergency, such as a major water leak, no heat during extreme weather, or another urgent issue that could cause damage to the property or create a safety concern, please submit a request through PropertyMeld and the on call staff member will respond accordingly.