Q: Can you hold a place before I apply?
A: We ask that you apply for a property prior to viewing. Often our properties are occupied, so we want to make sure you are qualified for the home before asking an owner or tenant to allow a showing.
Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: In order to secure the home, you will pay the security deposit when signing the lease, or within 24 hours. You would pay prorated rent for the first month just prior to move in.
Q: How old do you have to be to apply?
A: You must be 18 years or older to apply.
Q: Is the deposit refundable?
A: Once you have signed a lease, the security deposit is due and non-refundable. Because we take the home off the market when a lease is signed, we are not able to return it after signing.
Q: You have a property I want to rent. How do I apply?
A: You would go to the copperkeymanagement.com website and select the property. You would then apply online. You would attach the supporting documents along with the application (ID and proof of income).
Q: How do I pay rent?
A: You can pay online through your tenant portal or come into the office with a check or money order. You can also do a military allotment or direct payment through your bank. We do not take cash.
Q: I want to get a pet. What do I do?
A: Per your lease, all pets must be approved prior to bringing a pet into your home. You would contact the office to get a pet addendum and pay the appropriate fees.
Q: I want to move out, but my roommate wants to stay. What do I do?
A: Homes are not rented on a person to person basis. You can have someone move in to take over your rent portion (after office screening and approval) or wait until your lease is up.
Q: My lease expiration is coming and I want to move out. What do I do?
A: Contact the office to give minimum 30 days notice and they will send you the forms, or you can fill them out in the office. Our leases renew automatically, so be sure to contact us prior to the 30 days or you will renew automatically for another year.
Q: Who is responsible for paying for repairs & maintenance requests?
A: The owner is responsible for most maintenance requests and work orders. If it is determined that the issue was the responsibility of the tenant (putting foreign objects down the garbage disposal or clogging up the toilet with a toy are some examples), then the charge will be added onto your tenant ledger to be paid at the same time you pay your next month’s rent. You are expected to take good care of the property and treat it as if it were your own.